You should be comfortable being a part of a fast-paced, dynamic environment, and will work closely with our Customer Success, Implementation, and Product Engineering teams. The ideal candidate will have a background in analytical linguistics, having worked in an NLP and machine learning environment, as well as taxonomy and controlled vocabulary development. The classification system enables the Product team to design advanced sentiment models and language categories for NLP/machine learning classification. It is supported by in-depth research to constantly expand and evolve the library. The classification system enables issue identification, sentiment modeling, and a streamlined onboarding process. The CXI classification system is a foundational classification model, based on broad topics, which is further refined to specific industries, and then fine-tuned to specific client use cases. Khoros is looking for an Analytical Linguist with a proven background in analytical linguistics and taxonomy administration to manage and enhance the CXI rule-based classification system. Using accompanying conversation metadata, CXI provides Khoros clients with powerful capabilities that far exceed the ability of surveys to capture unsolicited customer experience feedback.
CXI transcribes, normalizes, classifies, sanitizes, and analyzes conversations from customer phone calls, chats, messages, surveys, product and app reviews, social media posts, and a host of other sources to provide a singular view of customer experience. Khoros CX Insights (CXI) is a SaaS conversation analytics platform that ingests conversation data from clients’ communication platforms to analyze conversational data. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with customers like Samsung, HP, Sony, and Visa. We build products we’re proud of, and we’re passionate about customer success. Overview: Analytical Linguist (Bangalore) At Khoros, our passion is to help the world’s best brands create customers for life.
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